Frequently Asked Questions
How long before my order ships?
All in-stock orders (both standard and expedited) are processed within 10-14 business days. Note: if you place an order after 12pm GMT on a Friday, your order may not be shipped until the following Monday.
What forms of payment do you take?
We accept payments from Visa, Mastercard and American Express as well as UPI. We do not provide COD.
What if you’re out of my size?
Usually if a size is out of stock, you will not be able to add an item to your shopping cart. If we’re planning to restock your size, you’ll see an option to add your email to a waiting list. Just click the “Waitlist” button and we’ll send you an email notification when it’s back in stock. If a product is out of stock, and you don’t see a “Waitlist” button, we haven’t made plans to restock that item just yet. We may receive some stock through orders returned to our warehouse, so definitely check back in the future.
Can I change/cancel my order?
Once an order has been placed, we can’t edit the address you’ve entered or the items within the order. But orders are cancellable for an hour after they are placed. If you have a Saga Haus account, login, click “Cancel Order” on your My Orders page before placing a new one. If you don’t see a link, our warehouse is already packing up your shipment so we cannot cancel or change it in any way. If you have any questions, please send us an email at help@saga.haus
Can I order without an account?
You can choose whether you’d like to make an account or not. Having an account makes it easier to follow-up on any completed orders as well as making future orders easier.
Why should I create an account?
Creating an account enables you to manage your orders, your personal information and your credit and gift cards.
Do you provide Returns/Refunds?
Go through our policy for in-depth information
What size should I buy?
In general, it is best to start with your regular size. You can also see the size chart or if you’re not sure which size will work best for you, send us a note to our email help@saga.haus for additional advice.
I forgot my password
Simply click on forgot password on the login page.
Why do I have to fill out my phone number?
We use your phone number if there are any questions regarding your order. Also, your number may be used by the delivery company to reach you.
What’s the delivery procedure?
After you’ve placed your order you will receive an Order Confirmation by email. We will process your order as soon as humanly possible. If you place your order before 2pm on weekdays, your order will be shipped within a week. Once your order has been dispatched, you will receive an email with a link that enables you to track and trace your order. On our website, under Account, you can check the status of your orders.
When can I expect my delivery?
Once your order has been shipped you will receive an email with a link that enables you to track and trace your order. Most items will arrive 10-14 business days after purchase. We will not accept any responsibility for late deliveries due to circumstances outside of our control. We will try to inform you of any unexpected delay.